CSC is always adapting and innovating, engendering the trust of our clients. We’ve been around since 1899 and we will be here for years to come.
What’s your title and how long have you been in your current position?
I’m a senior client service partner and I moved into this role in September 2017.
Give us a little insight into your role and what you do.
There are many facets to my position, but the goal is to be an extension of my clients’ organizations. I assist with worldwide domain name registration and management, including launches for new top-level domain (TLD) extensions and portfolio analysis. In addition, as a senior employee, I mentor new employees and continue to support them and all team members with my experience. I’m also part of interdepartmental teams, and serve as a change coach.
What kind of work did you do before joining CSC?
I was a paralegal contracting with the New Jersey Division of Youth and Family Services, assisting the state in guardianship cases so that children in foster care could be adopted.
I have an extensive customer service background, especially in the industries of retail sales, restaurant, travel, and transportation. I also acted professionally in musical, dinner, and children’s theater.
What other roles have you held with CSC?
CSC has always had a culture of promoting from within. I started in January 1999 as a customer service representative in our Corporate and Legal Solutions (CLS) division, helping companies meet legal requirements to form and grow businesses in all U.S. states and territories, as well as a few countries outside of the U.S. As I was one of the few French speakers in the organization, I assisted clients in Canada and Continental Europe.
In July 2008, I transferred to the Digital Brand Services (DBS) division as a client service partner, working with North American and European accounts. In January 2016, I became a strategic account manager, where I was responsible for developing and fostering relationships with Fortune 500® companies and their counsel, working primarily with North American clients. In September 2017, I was given the opportunity to join a new Global Partnership Team as a senior client service partner, where I specialized in assisting reseller accounts. In October 2018, my team was integrated with the UK Service Team.
What gets you excited to come to work in the morning?
Since I work with clients in the UK and Netherlands, I start at 5 a.m. ET. My clients have already been working for one to two hours, so I hit the ground running to cover their requests that may have come in. My clients rely upon me to be an extension of their teams, which is very gratifying. I also see how much I affect the business world in general, when I see a domain name or brand outside of work that I helped create. Our role is to make business itself possible. Like CSC’s tagline, “We are the business behind business®.”
What makes your team different?
My team is mostly located in London, with a few in Wilmington, Delaware. Our team has a great rapport, despite the time and distance between us. Everyone is great at working together. I have been fortunate to be given opportunities to visit our London offices and meet with my teammates and clients.
I work closely with other service teams in North America, Continental Europe, Asia, and Australia, and we meet often to discuss new initiatives.
What do you like most about working for CSC?
Being a privately held company, family has always been important to CSC.
The family values CSC emulates really showed through when terrorists attacked New York City on September 11, 2001. At the time, I was working in our New York office, on the 87th Floor of the South Tower of the World Trade Center. We had approximately 40 employees in the office during the attack, and thankfully, everyone made it out. Immediately after the attack, our organization went into action, with other colleagues assuming management of our accounts so we could concentrate on relocation and recovery. We were given the option to work in other offices or remain home with our families until our New York office was reopened. I opted to work in our Wilmington office and appreciated everyone’s kindness while attempting to distract myself from the situation and tend to my clients.
CSC has given me a lot of flexibility throughout my professional and personal development. In 2004, I was given the opportunity to relocate to our Wilmington headquarters and later relocate to the Chesapeake Bay region in 2022, working remotely. Of course, the COVID-19 pandemic that descended on the country in March 2020 helped us hone our remote working skills, and our management was very accommodating when it came time for our team to begin returning to the office.
What advice would you give someone who wanted to join CSC?
Be straightforward and ask a lot of questions. Learn what you can about our organization and values beforehand. Discuss how you’ve worked as part of a team and how you’ve embraced change.
Have we piqued your interest? Consider joining us.
CSC offers exciting, career-building opportunities that allow our people to drive their career in the direction of their choice. A multi-time Top Workplace, we’re a business, legal, and financial services company that provides knowledge-based solutions to clients worldwide. We’re also the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300.
From our headquarters in Wilmington, Delaware across offices in Europe, the Americas, Asia Pacific, and the Middle East, CSC prides itself on a record of growth and stability. We’ve been privately held and professionally managed for more than 120 years.
We are the business behind business®. With us, you’ll provide world-class client service while growing your career.
For more information, visit cscglobal.com/careers.