The State of Service of Process in 2025
Riding the wave of surging SOP demand
Download CSC’s report, based on original research with 250 senior legal professionals. Discover exclusive insights on trends in SOP management, compliance strategies, technology solutions, outsourcing, and risk reduction.
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Service of process (SOP) requests are increasing across the United States, and with greater volumes comes added complexity and legal risk. CSC’s latest research, “The State of Service of Process in 2025,” delivers new insights into how in-house legal teams are managing SOP, finding efficiency within compliance processes, and handling risk reduction in the face of mounting pressures.
Based on a survey of 250 senior in-house legal professionals across diverse industry sectors, this report reveals critical findings on SOP management, from challenges with data accuracy and mass arbitration to technology adoption, outsourcing service of process, and process improvements.
The report goes beyond identifying where SOP management is under strain and examines how technology, outsourcing, and process improvements can help legal departments reduce risk, improve efficiency, and strengthen compliance in an increasingly complex environment.
What you'll discover
The top challenges for SOP management
With SOP requests rising, legal teams are facing higher volumes, fragmented intake across jurisdictions, and greater compliance demands.
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61% cite data accuracy as their top challenge.
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76% say they spend too much time managing SOP.
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93% are concerned about rising mass arbitration.
Technology’s evolving role in SOP
Legal teams are investing heavily in SOP management technology, but concerns remain over integration and effectiveness.
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92% have invested in SOP management tech in the past three years.
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71% said they were concerned that multiple, non-integrated technology systems hindered the SOP process.
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97% already use AI, with teams citing efficiency and fraud detection as key benefits.
The growing importance of outsourcing
As SOP demand accelerates, more legal teams are outsourcing SOP management to help handle volume and complexity.
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81% expect SOP outsourcing to increase over the next three years.
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56% are concerned about the lack of available, skilled, in-house SOP professionals.
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A centralized, coordinated approach across jurisdictions is the top attribute teams value in a provider.