Privacy & Cookies

Our commitment to protecting your privacy is summarized in the policy below.

Corporation Service Company Privacy Statement

At Corporation Service Company ("we" or "CSC"), we value your relationship and respect your trust. As a result, we have chosen to comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CSC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Corporation Service Company's certification, please visit safeharbor.export.gov

To view CSC's Safe Harbor Compliance Statement for Data Privacy, please click here: www.cscglobal.com/global/web/csc/safe-harbor.html

About this Privacy Statement

This Privacy Statement explains how we handle and protect your personal and company data, how we gather this data, and how we manage this data to serve you. We may change this Statement from time to time as the need arises to accurately reflect how we gather and manage your data.

All changes to this Statement will be effective upon posting to this website without any other notice to you. Use of the website following such changes constitutes your acceptance of the revised Privacy Statement then in effect. We encourage you to frequently visit this Privacy Statement for modifications. This Statement is effective as of February 9, 2015.

1. Personal Data

Personal data, where used in this Privacy Statement shall mean any information concerning personal or material circumstances of an identified or identifiable natural person, such as your name, your telephone number or your email address.

2. Scope of this Privacy Statement

This Privacy Statement applies to personal data submitted to us through this website and CSC's various service applications.

3. Administration of this Privacy Statement

Any questions or concerns about the interpretation or operation of this Statement or about what may or may not be done with regard to personal information should be directed in the first instance to our legal department, which can be contacted at +1 (302) 636-5400.

4. What Information We Collect, and Why

The information we collect from you may include the following: your name, gender, date of birth, home and work contact details such as business title, email address, IP address, telephone number, country in which you reside, payment information, purchase history and your reviews and opinions about our products and services.  Some CSC services may require additional information which we will inform you of when we request such information.

4.1. Information Provided By You

If you use this website or its various applications, you may be required to provide the following information as part of registration: first name, last name, company name, title, address, city, state, zip, telephone, email address, preferred method of contact (email, phone, postal), account number, service and product interest information, and intended use of services or products. In addition, you may choose to provide additional information relating to yourself or your companies to take advantage of different services available on this website.

We generally do not require you to provide sensitive personal data, such as that which reveals race, national origin political opinions, religion or philosophical beliefs, or trade union membership or that reveals criminal convictions, health, marital status, or sexual orientation, preference or activities. However, if it becomes necessary for us to collect such information, we will provide you the opportunity to affirmatively and explicitly consent to the processing and disclosure of such sensitive data.

4.2. Log Files

We also periodically gather certain information automatically and store it in log files. This information includes browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click-stream data.

4.3. Cookies

Corporation Service Company is committed to transparency when it comes to the technologies we use, and we've outlined below how we use cookies when you visit our website.

4.3.1. What are cookies?

Cookies are small pieces of code which are issued to your device when you visit a website and which store and sometimes track information about your use of our site. We use cookies to elevate your user experience and the quality of our site and service. When you enter our site our web server sends a cookie to your computer which allows us to recognize your computer.

By using our site, you consent to our cookie settings and agree that you understand our cookie policy, which explains how you can manage your cookie choices and preferences. Please be aware that restricting cookies will impact your user experience and may prevent you from using part of our website.

Cookies can be removed from your browser in two ways: automatically (when they expire), or when you manually delete them. We've included more details below to help you understand what kinds of cookies we use and how you can manage them.

4.3.2. Why does Corporation Service Company use cookies?

Corporation Service Company's primary reason for using cookies is to make our website work more effectively.

4.3.3. What kinds of cookies does Corporation Service Company use and why?

  • Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser. We use session cookies to grant our customers access to content and to enable commenting.
  • Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. Persistent cookies may be used for a variety of purposes including remembering our users' preferences and choices when using our site or to target advertising.
  • First- and third-party cookies: Whether a cookie is ‘first' or ‘third' party refers to the website or domain placing the cookie. In basic terms, first-party cookies are set by a website visited by the user - the website displayed in the URL window. Third-party cookies are cookies that are set by a domain, such as google.com, other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie.
  • Remarketing: Corporation Service Company uses remarketing. Placing a remarketing tag on our website can help us reach visitors who have previously visited our website as they visit other sites on the Google Display Network or search on Google. Using remarketing, messages will be shown to these visitors tailored on which sections of our site they visited. The remarketing tag uses third-party cookies from the Google Display Network. Visitors can opt-out of Google's use of cookies by visiting Google Ads Settings. Remarketing tags are not used on CSC's microsites such as www.cscdigitalbrand.services, www.delawaretrust.com, www.erecording.com.

The cookies we may use on our website are:

Cookie Purpose
JSESSIONID This maintains session synchronization within a user's browser.
BIGipServer* This is used to keep a user's site access on the server within a cluster.
ObSSOCookie This cookie is a secure mechanism to ensure user authentication.
testCookie This is used to check whether cookies are enabled within a user's browser.
GUEST_LANGUAGE_ID This is used to recognize a user's preferred language and to ensure that that language is displayed.
BFP This maintains a log of the CSC business function programs that a user may access.
EID This remembers the email address for a logged in user.
UID This remembers the user ID for a logged in user.
LFR* This remembers the remaining Liferay session time.
PID This remembers the last CSC Dashboard tab for a logged in user.
QUICKLINKS This remembers the CSC Dashboard quick link for a logged in user.
logoutFeedback This remembers a user's ID and password if a user submits feedback after logging out.
Conversion Tracking This adds a cookie to a user's computer whenever the user clicks on an ad. The cookie tracks sales and conversions for Google paid ads.
Remarketing Tags A remarketing tag is a small snippet of code from Google AdWords that is added across all pages on cscglobal.com. This remembers site visitors and shows them targeted ads when on other sites. Click here for more information regarding how remarketing works. Remarketing Tags are not used on CSC's microsites (see above).

4.3.4. What other cookies might you encounter on the CSC website?

We may also use third-party cookies on the site. In keeping with our policies, these session or persistent cookies are set only by trusted partners of Corporation Service Company.

The third party cookies which we may use on our website are:

Cookie Purpose/further information
s_* This cookie is used to track site performance and usage. It is owned by Adobe Sitecatalyst.
Is_returning This cookie is used to track site performance and usage. It is owned by Crazy Egg.
LivePersonID/HumanClick This is used to monitor chat sessions and site activity. It is owned by Live Person.
Google Analytics
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For an overview of privacy at Google, see the official Google Analytics page.
j.maxmind.com This is a third-party cookie used to help us identify a users' location using a geo-location IP service.
DoubleClick Doubleclick uses cookies to improve advertising. DoubleClick uses cookie IDs to keep a log of which ads show to which browsers. DoubleClick can use the browser's cookie ID to check which DoubleClick ads have already been delivered to that particular browser. DoubleClick cookies contain no personally identifiable information.

 

When you access our website, in certain jurisdictions, as required by law, you will receive a clear notice advising you that we intend to use cookies and that you must click an "I accept" box in order for cookies to be placed.

If you prefer not to receive cookies through our website you can set your browser to either reject all cookies (see below), to allow only "trusted" websites to set them, or to accept only those cookies from those sites you currently use. If you access our website in Europe, you can refuse to click the "I accept" box and/or click the "I disagree" box when you are presented with a cookie notice on our homepage.

When you access our website outside of Europe, our system will automatically issue cookies when you log on to our website (unless you have set your browser to reject them).

4.3.5. Cookies we do not use

We do not use flash cookies (sometimes known as local shared objects or LSOs).

4.3.6. Does Corporation Service Company use cookies to sell customer information?

No.

4.3.7. Will the site work if you disable cookies?

You can browse our site with cookies disabled, though some interactions may not work properly.

4.3.8. EU cookie law

If visiting from Europe, we display a banner to explain how we use cookies on our homepage so that you can consent to our placement of cookies on your browser. The banner appears until you click "I agree" or "I disagree". We place a persistent cookie on your browser to log your consent, if appropriate.

4.3.9. Manage your cookies

There are several ways you can manage your cookie settings and preferences.

4.4. CHILDREN'S INFORMATION

We do not knowingly collect information from children under the age of 18 and we do not target our websites to children under 18. If we determine that an individual under the age of 18 has submitted information to this site, we will delete that information.

5. Use of Your Personal Data

We may use the personal data we collect:

  • to provide you with information, goods and/or services which you have requested;
  • to contact you in connection with support-related activities;
  • to contact you in the event that we have announcements regarding this website or the applications within this website;
  • to fulfill any other purpose for which you provided it;
  • for billing and collection purposes;
  • in any other way we may describe when you provide the data; and/or
  • for any other purpose with your consent.

We may also use your data to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way or any of the ways described above, please (i) contact us at the address below, (ii) check the relevant box or ensure the relevant box is checked on the form on which we collect your data for this purpose, or (iii) follow the unsubscribe instructions in the email or other communication you have received.

5.1. LOG FILES

Log files give us a general picture of who is visiting our website and which pages are viewed most often. This information is not specific to an individual viewer and is only collected to assist us in the maintenance, administration and improvement of our website. Log files are collected mainly for research purposes to see what pages, services and information are of greatest interest to current and potential clients. We do not link this automatically collected data to personal data.

6. Disclosure and Transfer of Your Information

In some instances, we may be asked to disclose certain personal data pursuant to a court order, subpoena, search warrant or law enforcement request. We may also disclose your information in order to enforce our terms of use or to protect the rights or property and/or the personal safety of (in each case) us, our staff, customers, and others. In addition, we may disclose your information in order to permit us to pursue available remedies or limit the damages that we may sustain, to respond to an emergency and/or in the event that we sell (or propose to sell) any property, business or assets, we may disclose your information to the prospective buyer under a confidentiality agreement.

6.1. CORPORATION SERVICE COMPANY AFFILIATES AND SERVICE PROVIDERS

We may disclose your personal data on a need to know basis to any member of our company group. Some affiliates of Corporation Service Company have their own websites with their own unique privacy statements, tailored to the services they provide. We encourage you to read those privacy statements carefully when you visit those affiliated sites.

From time to time, we may engage our affiliated entities or other carefully selected third parties to provide services on our behalf, in particular to collect, process and use your personal data as required to provide services to you. We may disclose your information to such service providers in compliance with applicable data protection law, and provided that they agree to use your information only for the purposes of providing the services.

6.2. TRANSFERS OVERSEAS

The personal data we receive will be held on our computers and systems in the United States and may be accessed by or given to our staff, one of our affiliates or carefully selected suppliers working in the United States or otherwise outside the European Economic Area. By submitting your information to us, you agree to this transfer, storing and processing of your personal data for the purposes which you provided the information.

7. Revocation of Consent

You may revoke your consent to your information being used by us. To revoke your consent, please contact us between the hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at: Phone: +1 (302) 636-5400.

We will promptly process your request, but you may continue to receive some communications from us while your request is being processed. Thereafter we may still communicate with you to respond to your new inquiries or in connection with services you have engaged.

8. Website Links to Other Sites

For your convenience, our website may contain links to websites that are owned or operated by third parties not affiliated with Corporation Service Company. We can make no promises or guarantees regarding personal data collection or privacy practices on websites that are not owned or operated by Corporation Service Company. We strongly suggest that you review each such third parties' privacy policies before providing any personal data to them. These other sites may send their own cookies to users, collect data, or solicit personal data. You should contact these entities directly if you have any questions about their use of the information that they collect.

9. Steps We Take to Ensure your Privacy

The security of your personal data is important to us. We use generally accepted, industry standard tools and techniques to protect your personal data against unauthorized disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

9.1. PERIMETER SECURITY

We use firewalls to secure the perimeter of our information network and monitor our systems on a regular basis.

9.2. DATA SECURITY

An authentication and authorization mechanism based on user ID and password is used to restrict access to information on Corporation Service Company's websites. Each authenticated user only has access to the information that he or she is authorized to use. We use physical, administrative and technical procedures to limit access to personal information.

9.3. TRANSACTION SECURITY

All personal data exchanged between our servers and your web browser is encrypted using Secure Sockets Layer (SSL).

10. Social Engineering (Our Employees)

All of our employees are made aware of our Confidentiality of Client Information Policy on a regular basis and must acknowledge that they have received and read the same.

11. Steps You Can Take to Ensure Your Privacy

Remember that you play a vital role in ensuring the security of your information on this website and the applications within. Here are a few steps you can take to maintain the privacy of your information:

11.1. MANAGING YOUR PERSONAL DATA

Registration for access to this website requires that you provide personal data (including name, company name, company address, including city, state, country, zip code, company email address, and company phone number). It is your responsibility to make sure this information is accurate and current. If your personal data changes, you should update it by logging into the site and visiting the account detail page or by contacting us using the contact details above. If you require assistance to update this information, you may contact our Customer Service staff from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at: Phone: +1 (302) 636-5400.

We will process all information update requests in a timely manner.

11.2. SAFEGUARD PASSWORDS

You should take the necessary precautions to safeguard your user ID and password to prevent unauthorized access to your personal data stored on this website and the applications within. If you feel that your user ID and password have been compromised, contact our Technical Support staff immediately between the hours of 8:00 a.m. to 8:00 p.m. EST, Monday through Friday, at: Phone: +1 (302) 636-5400.

Your password will be reset and emailed to you at the address maintained on record.

11.3. ERASE TEMPORARY FILES

Any information you entered during your session may be temporarily stored in the memory storage area of your computer. Closing the browser will erase this information if you have your browser set to automatically erase temporary files when it is closed.

11.4. USE OF A FIREWALL

Consider using a firewall to help prevent unauthorized access to your network or personal computer, especially if you are using a DSL or cable modem to access the Internet.

12. Access to Your Information

We provide you with reasonable access to the personal information we hold about you. To learn what information we hold about you or to correct, amend or delete that information, please contact us using the contact details above.

13. Controller and Local Representatives

Corporation Service Company, 2711 Centerville Road, Wilmington, DE 19808, United States, act as controller in the meaning of the Directive 95/46/EC when collecting, processing and using personal data collected through this website. Our local representative in the United Kingdom is Corporation Service Company (UK) Limited, 40 Bank Street, 29th floor, London E14 5DS, United Kingdom. Our local representative in Germany is Corporation Service Company (DBS) GmbH, Borsigstrasse 20, 65205 Wiesbaden Germany.

Complaints or concerns about this Statement should be directed to our legal department who can be contacted at +1 (302) 636-5400. We will investigate and attempt to resolve such complaints in accordance with the principles contained in this Statement.

Our commitment to protecting your privacy is summarized in the policy below.