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Solutions to commonly asked questions.

Troubleshooting Login Issues

CSC recommends completing these steps in the following order to resolve your issue.

  • First, ensure the address in your browser is pointing to CSCGlobal.com and not IncSpot.com.  Our URL has changed, so you must now access CSC services through CSCGlobal.com.

  • Next, clear out the user name and password fields in the upper right column (if they are prefilled).  Then, manually type in your CSCGlobal user name and password.

 If you continue to have issues, move on to the other tips outlined below.

 Delete Existing Cookie (Remember Me)

 Following these steps will clear out temporary Internet files and cookies on your PC.

  1. Click on Tools from your Browser menu bar and then select Internet Options
  2. In the pop up that appears, click on Delete Files, check the offline box, and click OK.
  3. Click the Delete Cookies button and then OK.
  4. Click the Clear History button and then OK.
  5. Now attempt to log in to CSCGlobal by typing in your user name and password.

If this does not resolve your issue, continue to the next step.

Remove Existing Favorite & Add New (Bookmark)

  1.  Click on Favorites from your Browser menu bar
  2. Right click on the CSCGlobal Favorite you wish to remove and click Delete
  3. If you receive a popup asking if you are sure, click Yes to send it to your recycle bin
  4. Type in www.CSCGlobal.com and click on Favorites from your Browser menu bar
  5. Click on Add to Favorites and then attempt to log in to CSCGlobal

If this does not resolve your issue, continue to the next step.

Delete & Create New Shortcuts (Icon Link)

  1.  Browse to the location on your Desktop or hard drive where your shortcut resides
  2. Mouse-over and right click on the CSCGlobal Shortcut you want to remove.
  3. From the quick menu select Delete
  4. If you receive a popup asking if you are sure, click Yes to send it to your recycle bin
  5. To add a new shortcut, right click on any open space on your Desktop
  6. From the quick menu select New to expand the option and click Shortcut
  7. Type the location of your new shortcut by entering www.CSCGlobal.com and click Next
  8. Type a name for your new shortcut (like "CSCGlobal Login") and click Finish
  9. Simply double click the new shortcut icon and attempt to login.

If this does not resolve your issue, continue to the next step.

Confirm Your Browser Accepts Cookies

CSCGlobal.com requires that your Internet browser accepts cookies.  Cookies are parcels of text sent by a Website to your browser when you access that site.  Cookies are used for authentication of your login, maintaining site preferences, as well as remembering passwords and the "signed on" status of customers. To confirm that your browser is set to accept cookies:

Microsoft Internet Explorer (6.0 and up)

  1. Click on Tools from your Browser menu bar and then select Internet Options
  2. Click on the Privacy Tab
  3. Click on the Default button (or manually slide the settings bar down to "Medium")
  4. Click OK to save changes

Mozilla Firefox (3.0 and earlier)

  1. Go to the Tools Menu and select Options
  2. Select the Privacy icon in the left panel
  3. Check the box corresponding to Allow sites to set cookies
  4. Click OK to save changes

Try to log in to CSCGlobal.com. If this does not resolve your issue, continue to the next step.

 Set CSCGlobal.com and Incspot.com as Trusted Sites

  1. Go to the Options Tab on your Internet Browser menu
  2. Click on the Privacy Tab
  3. Click on the Edit Button
  4. Enter cscglobal.com as a Trusted Site to "allow" access
  5. Click OK to save changes and close the Options window.
  6. Repeat the process for incspot.com.

Try to log in to CSCGlobal.com. If this does not resolve your issue, continue to the next step.

Logging In After Being Timed Out of a Session

When your CSCGlobal session is inactive for a period of time, you will be automatically timed out of your session. If you were working in certain areas of the application, you may notice that you have trouble logging back in. This is because the site cannot locate the information that was associated with your expired session. To avoid this issue, you can take the following steps:

  1. Bookmark https://www.cscglobal.com/global/web/csc/home in your browser.
  2. If your CSCGlobal session times out, access your bookmarked page.
  3. From your bookmarked page, log in to CSCGlobal again.

Still Having Trouble Logging In?

Call customer support at 1.866.403.5272 for assistance.